Privacy Policy

Last updated: October 11, 2025

1. Introduction

Welcome to HandicraftsBD (“we”, “our”, or “us”).

 We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our website https://www.handicraftsbd.com.

By using our website, you agree to the practices described here.

2. Applicable Law

This Privacy Policy follows the Data Protection laws of Bangladesh and, where applicable, the General Data Protection Regulation (GDPR) for users in the European Union.

3. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Email address

Phone number

Shipping and billing address

Payment details (processed securely through third-party gateways like SSLCommerz or similar)

b. Automatically Collected Data

IP address

Browser type and version

Device type

Pages visited and time spent

Referral sources

c. Tracking Technologies

 We use cookies, pixels, and analytics tools (e.g., Google Analytics, Facebook Pixel) to understand visitor behavior, improve user experience, and measure marketing performance.

4. How We Use Your Data

We use your information for the following purposes:

To process and deliver your orders

To provide customer support

To send order updates, invoices, or receipts

To improve our website, services, and user experience

To send marketing or promotional emails (only if you’ve opted in)

To comply with legal obligations

5. Cookies and Tracking

We use cookies to make your browsing experience better.

 You can manage or disable cookies through your browser settings.

 Some tracking technologies (like Facebook Pixel or Google Analytics) help us understand user behavior and improve marketing campaigns.

You may opt out of personalized ads through Google Ads Settings or Facebook Ad Preferences.

6. Sharing Your Data

We do not sell or rent your personal data.

 We may share data only with:

Service Providers (e.g., payment gateways, courier companies) who help us run the business

Analytics & Advertising partners (Google, Meta, etc.)

Legal authorities if required by law or court order

Business transfers (e.g., merger, acquisition) — your data may be part of transferred assets

All partners are contractually obligated to protect your data.

7. International Data Transfer

If we transfer your data outside Bangladesh (for hosting or analytics), we ensure that adequate security measures are in place, such as encrypted connections and standard contractual safeguards.

8. Data Retention and Deletion

We retain your data only as long as needed for the purposes outlined here or as required by law.

 You can request deletion of your personal data anytime by emailing us at info@handicraftsbd.com, and we’ll process it unless retention is legally required.

9. Your Rights

Depending on your location, you have the right to:

Access your personal data

Request correction or deletion

Withdraw consent for marketing

Object to data processing

Request data portability

File a complaint with a data protection authority (if applicable)

10. Children’s Privacy

Our website is not intended for children under 13 years of age.

 We do not knowingly collect personal data from them. If we become aware that we’ve collected such information, we will delete it immediately.

11. Data Security

We use industry-standard security measures to protect your data, including:

SSL/TLS encryption

Secure server configuration

Restricted staff access to personal data

While we take reasonable precautions, no online platform is 100% secure. We encourage you to protect your login credentials and device access.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

 If we make significant changes, we’ll notify you by email or a notice on our website.

 Please review this page periodically to stay informed.

13. Contact Us

If you have questions, concerns, or data-related requests, contact us:

 Email: info@handicraftsbd.com

 Address: Section-10, Block-A, Lane-12, House-14, Mirpur, Pallabi, Dhaka 1216, Bangladesh

 Website: www.handicraftsbd.com