Terms & Conditions
Terms & Conditions
Terms & Conditions
Last updated: October 11, 2025

1. Introduction
Welcome to HandicraftsBD (“we”, “our”, or “us”).
 By accessing or purchasing from www.handicraftsbd.com, you agree to these Terms & Conditions.
 If you do not agree, please do not use our website or services.

2. General Terms
These Terms apply to all visitors, users, and customers of our website.

We may update these Terms at any time without prior notice. The updated version will be effective once posted on this page.

Continued use of our website means you accept the new version.

3. Products & Descriptions
We try to display product images and details as accurately as possible, but colors or appearance may slightly vary due to photography or screen differences.

Handmade products may have minor variations — that’s part of their unique charm.

Prices, discounts, and availability may change without notice.

4. Orders & Payment
All orders must be placed through our official website or authorized sales channels.

Once an order is confirmed, cancellation is only possible if it hasn’t been shipped.

We accept online and cash-on-delivery payments through secure gateways (e.g., SSLCommerz, bKash, Nagad, etc.).

Any fraudulent or unauthorized transactions will be reported to the authorities.

5. Shipping & Delivery
We deliver across Bangladesh using reliable courier services.

Delivery time usually ranges between 2–7 working days, depending on your location.

Shipping costs (if applicable) are displayed during checkout.

We are not responsible for delays caused by courier companies or events beyond our control (e.g., strikes, natural disasters).

6. Returns & Refunds
If you receive a damaged or incorrect product, notify us within 48 hours of delivery.

Products must be returned in unused condition with all tags and original packaging.

Refunds are processed after we inspect the returned item.

Some products (e.g., custom or personalized items) are non-refundable.

Refunds may take 5–10 business days depending on your payment method.

7. Intellectual Property
All content on this website — including text, images, logos, and designs — is the property of HandicraftsBD.

You may not copy, reproduce, or distribute our content without written permission.

8. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages arising from your use of our site or products.

Our total liability, if any, will not exceed the total amount you paid for the product in question.

9. Privacy
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your information.

10. Governing Law
These Terms are governed by the laws of Bangladesh.
 Any disputes will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

11. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
 Email: info@handicraftsbd.com
 Address: Section-10, Block-A, Lane-12, House-14, Mirpur, Pallabi, Dhaka 1216, Bangladesh
 Website: www.handicraftsbd.com